Contact Us
Get in Touch with Ordinary Pakistan
Questions about an order, delivery, or which product suits your skin? Our Lahore-based team is here to help Monday to Saturday.
Address
Ordinary Pakistan (Theordinarys Pvt. Ltd.)
78 Bahria Orchard, Lahore, Pakistan
Opening Hours
Monday to Saturday
10:00 AM to 6:00 PM
Frequently Asked Questions
How long does delivery take?
We call to confirm your order before dispatch. After confirmation, delivery usually takes 2 to 4 working days depending on your city. Holidays and sale periods can add a little extra time.
Is Cash on Delivery available?
Yes. Cash on Delivery is available in most cities and towns across Pakistan, depending on the courier service for your area.
How do I track my order?
Use our Order Tracking page with your order number, or call us at 0336-4987076.
How can I change my shipping address?
Tell us during your order confirmation call, or call us at 0336-4987076 as soon as possible before your order is dispatched.
Can I return or exchange a product?
Unopened, sealed items can be returned within 7 days of delivery. If a product arrives damaged, defective or incorrect, we will replace it. See our Refund and Returns Policy for details.
Are your products original?
Yes. We sell original, sealed The Ordinary products. We are an independent retailer in Pakistan and are not officially affiliated with DECIEM, the owner of The Ordinary brand.
Do you ship outside Pakistan?
No. We currently deliver within Pakistan only.
The Ordinaryâ„¢ is a trademark of DECIEM Beauty Group Inc. OrdinaryPakistan.com is an independent retailer and is not affiliated with DECIEM.